Cancellation and Refund

1. Cancellation Policy

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Order Cancellation: You may cancel your order within 30 minutes of placing it by contacting us at [hueofenv@gmail.com]. Orders that have already been processed or shipped cannot be canceled.

2. Refund Policy

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Eligibility for Refunds: Refunds are available for items returned within 2 days of delivery, provided they are unused, in their original packaging, and in the same condition as when received.

Return Process: To initiate a return, please contact us at [hueofenv@gmail.com] to receive a Return Authorization (RA) number. Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part.

Refunds: Once we receive and inspect the returned item, we will process your refund within 1-3 business days. Refunds will be issued to the original payment method used for the purchase. Please allow additional time for the refund to appear on your account.

3. Non-Refundable Items

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The following items are non-refundable:

Gift cards
Items marked as final sale
Custom or special order items

4. Exchanges

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Exchange Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Defective or Incorrect Items

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Reporting Issues: If you receive a defective or incorrect item, please contact us within 2 days of delivery at [hueofenv@gmail.com] with your order number and a description of the issue. We will provide instructions for returning the item and processing a replacement or refund.